Refund & Return Policy – SKEAM

At SKEAM, we believe in the quality and effectiveness of our products. That’s why we offer you up to 90 days from your purchase date to request a refund if you’re not completely satisfied.

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1. How to Request a Refund

To ensure a fair process and maintain our guarantee, refund requests must follow these steps:

1️⃣ Email us at support@skeam.com with your order number and the reason for your request.
2️⃣ Complete our short questionnaire (sent by email) — this allows us to:

• Understand your experience and how you used the product

• Verify its effectiveness or lack of effect if applicable

• Continue improving our formulas
  3️⃣ Once your answers are reviewed and approved, we’ll confirm the next steps for your refund.

⚠️ Note: Requests without a completed questionnaire cannot be processed.

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2. Eligibility

• You have 90 days from the purchase date to request a refund.

• Valid for first-time purchases of a product only.

• Maximum of one refund per customer/household.

• Shipping costs are non-refundable unless the product was defective or there was an error on our part.

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3. Damaged or Defective Products

If your item arrived damaged or defective:

• Email support@skeam.com within 7 days of delivery

• Include clear photos or video of the product and packaging

• We will replace it or issue a full refund at no cost to you

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4. Refund Processing

Once approved, refunds are issued to the original payment method within 5–10 business days.

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5. Subscription Orders

• The 90-day guarantee applies to the first delivery only.

• Future shipments cannot be refunded once processed, but you can pause or cancel anytime before your next billing date.

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📧 Contact for all refund/return requests: support@skeam.com

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💡 Why the questionnaire?
It ensures our 90-day guarantee remains fair by confirming how the product was used, evaluating its results, and helping us improve if needed.